Introduction
You may return items purchased from our Site within 1 week of receiving your order. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- The return must be accompanied by a valid receipt or proof of purchase.
Returns
Eligibility for Returns
You may return items purchased from our Site within 2 to 7 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- The return must be accompanied by a valid receipt or proof of purchase.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
How to Return an Item
To initiate a return:
Contact our customer service team at (+923362229040) or (info@darazoye.pk)
Pack the item securely, including the original packaging and any accessories.
Send the item to the following address:
B4 Rasheed Square, Block M, North Nazimabad, Karachi
Refunds
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed and applied to your original method of payment within 2 to 3 business days.
Shipping Costs
Original shipping costs are non-refundable. If you are returning an item due to an error on our part (e.g., wrong item sent), then you have to pay the shipping cost
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within7 days of receipt. Provide details of the issue along with photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
Cancellations
Order Cancellation
Orders can be canceled before its dispatched. After this period, the order may be processed, and cancellation may not be possible.
Cancellation Process
To cancel an order, contact our customer service team at (+923362229040) or (info@darazoye.pk) as soon as possible.
Contact Us
- info@darazoye.pk
- +923362229040
